Policy

Cancellation Policy

Cancellation availability depends on order status, preparation progress, shipping status, and payment method.

Orders may be cancellable before preparation or dispatch begins.

Once products are prepared, packed, or handed to delivery partners, cancellation may be restricted.

If cancellation is approved for a prepaid order, refund timing depends on the payment provider and bank processing window.

Use the contact page or account order details to request cancellation review.

Cancellation requests can be raised from the order details page in your account, or by contacting support with your order number.

Item or quantity changes are treated as a cancellation and re-order if the original order has already entered processing.