Return and Refund Policy
Return and refund eligibility depends on product type, delivery condition, customer evidence, and support review.
Food Products
Perishable or consumable products may not be returnable once delivered unless there is a verified quality, damage, or fulfillment issue.
Reporting Issues
Customers should contact support with order details, photos, and a description of the issue as soon as possible.
Refund Review
Approved refunds are processed through the original payment path when available, or through a support-approved alternative.
Exceptions
Incorrect addresses, missed delivery attempts, and opened consumables may limit refund eligibility.
Refund Timeline
Approved refunds are typically credited within 5-10 business days, depending on the payment provider and issuing bank.
Non-Returnable Items
Customized orders, perishable items past their delivery window, and clearance items are generally not eligible for return.